Remote Desktop Access is something Windows XP users are very familiar with. WebEx and Cisco offers costlier solutions to enable diagnosis and collaboration.
A startup Techinline is offering Techline Remote Desktop as a web-service focused on remote support over the web. They provide a simple yet reliable and secure service that can be used by employed by organizations or many sizes. Techinline offers these services keeping their product offerings on the affordable side.
The subscription based payment options makes Techinline a nice option for Organization aspiring to offer cost-effective support services over the web. You may want to check out their offerings here.
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techline is a browser-based solution. Most hosted solutions are priced per month or per year. Some of them don’t require download. So it is easy to deploy, but insecure.
There is a completely different approach: remote support appliance.
Compared to the hosted solutions, appliance does not charge monthly fee and the upfront cost is low because appliance comes as a complete hardware and software bundled and pre-configured package. In most cases, it is also easy to deploy (plug-and-play). And you could deploy it behind your firewall. As for the maintenance, most of appliances have self-updating functions, so easy too. The leading vendor in this category is Sonicwall and RHUB http://www.rhubcom.com/